Privacy Policy

Who we are

FL Water Heater Fix (“we”, “us”) operates this website as a referral service. We connect homeowners, condo owners and property managers in Florida with independent local plumbing and water heater professionals. We don't perform repairs or installations ourselves. This site is operated under the name FL Water Heater Fix.

This site has no contact forms, email sign-ups, account logins or chat tools. The only way we collect information from you directly is when you phone us.

What we collect

When you call

Calls to our number are handled through a call tracking provider. When you call, the following may be recorded:

• the phone number you're calling from, and the caller name your carrier supplies, if any;
• the date, time and length of the call;
• the general location associated with your number or the ZIP code you give us;
• the page or advertisement that led to the call, where the tracking system can tell;
• what you tell us about your water heater and your property, and the address where service is needed;
• a recording of the call. Calls to our number are recorded, so tell us at the start of the call if you would rather not continue.

When you browse

Like almost every website, our hosting provider keeps standard server logs. These typically include your IP address, browser type, the pages requested, the referring page and the time of each request.

This website does not use analytics or advertising trackers. Our hosting provider keeps standard server logs, such as the pages requested and the time of each request.

What we don't collect

We don't ask for payment details. Any payment for work is arranged between you and the independent professional who does the job. We don't knowingly collect information from children.

Why we collect it

• To connect your call with a local water heater professional who serves your area.
• To pass that professional the details they need to contact you and understand the job.
• To keep records of calls for quality, dispute resolution and billing between us and the professionals we refer to.
• To understand which pages and advertising help people find us, and to improve the site.
• To keep the website secure and working, and to meet legal obligations.

We don't sell the information you give us on a call to data brokers.

Who we share it with

• The professional we connect you with. They receive your name, number, service address and a description of the problem so they can do the job. From that point they handle your information under their own practices.
• Our call tracking provider, which routes and records calls on our behalf.
• Our hosting provider and the image provider named below, which receive standard request data when pages load.
• Authorities or other parties, where the law requires it or where it's needed to protect rights, safety or property.
• A successor business, if this site or business is sold or transferred.

Third-party content on this site

Photos on this site are loaded from Pexels (images.pexels.com). When a page loads, your browser requests those images directly from Pexels, so Pexels receives your IP address and browser details under its own privacy policy. Fonts are served from this site and are not requested from any third party. This site does not use analytics or advertising trackers.

Calls to our number are recorded. We tell you so on this website near the number, and by calling you agree to the recording. If you do not agree, end the call or tell us at the start.

How long we keep it

We keep call records and recordings for as long as we need them for the purposes above, and then delete or anonymize them. Server logs are kept for the period set by our hosting provider.

Cookies

This site doesn't need cookies to work. It remembers nothing about you between visits. Calls are handled by a call tracking provider by phone only; this website does not load that provider's scripts.

You can block or delete cookies in your browser settings. The site will still work if you do. This website does not set cookies of its own.

Your choices

• You can browse the whole site without telling us who you are.
• You can choose what you share on a call, and ask us not to pass your details to a professional.
• You can ask what call information we hold about you, and ask us to correct or delete it, subject to any records we're required to keep.
• You can block cookies and use your browser's privacy settings.

Depending on where you live, you may have further rights under privacy law, such as the right to ask what information we hold about you or to ask us to delete it. To use any of these rights, call us as described below.

Security

We use reasonable measures to protect the information we hold, and we limit access to people and providers who need it. No system is completely secure, so we can't guarantee the security of information sent over the internet or the phone network.

Children

This site is meant for adults arranging water heater service. It isn't directed at children, and we don't knowingly collect information from them.

Changes to this policy

We may update this policy. When we do, we'll change the date at the top of this page. Significant changes will be made clear on this page.

Contacting us about privacy

To ask a question about this policy or make a request about your information, call us on (866) 418-5227 and say it's a privacy request. We handle privacy requests by phone.