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What to have ready when you call

You don't need all of this, but each answer helps us connect you with the right pro faster:

• What's happening. No hot water, not enough hot water, a leak, a noise, a smell, or water that looks discolored.
• The type of unit. Electric, gas, heat pump or tankless. The label on the side of the heater says which.
• Roughly how old it is. A guess is fine, or read us the serial number from the label.
• Where it's installed. A garage, an interior closet, a condo unit or a manufactured-home compartment.
• Your ZIP code, so the call goes to a pro who works in your area.

Calling about a condo

If the heater is in a condo unit, it helps to have the association or management office contact to hand, and to know who can let a technician in. That's worth having ready whether you're the owner, a tenant, the neighbor downstairs or the property manager.

Calling from out of state

Plenty of our calls come from owners who are hundreds of miles away when a neighbor or the building office tells them something's wrong. That's fine. Tell us who is on site or who holds a key, and the pro can arrange access with them.

Where we work

We connect callers with local water heater pros in 278 communities across 62 Florida counties, from the Keys and the Southeast Coast through the Southwest Coast, Tampa Bay and Central Florida to North Florida and the Panhandle. Find your community on the areas we cover page.