Accessibility Statement

Our goal

We aim for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. We treat that as a working standard, check new pages against it before they go live, and fix problems when we find them or when someone tells us about them.

What we've done

• Semantic structure. Pages use real headings, lists, landmarks and buttons, so screen readers can move through them in a sensible order. Every page has a single main heading and a skip link to the main content.
• Keyboard access. Everything that can be clicked can also be reached and used with a keyboard, including the menu, the question-and-answer sections and the call buttons. Focus is always visible.
• Contrast and text. Text and buttons are checked against AA contrast ratios. Text sizes scale with your browser settings, and pages reflow on small screens without sideways scrolling.
• Images. Photographs carry text alternatives that describe what they show. Decorative graphics are hidden from assistive technology.
• Motion. Animations are small and use no flashing. If your device is set to reduce motion, the site turns them off.
• Touch targets. Buttons and links are sized for fingers, not just mouse pointers.
• No time limits. Nothing on the site times out or needs to be completed in a hurry.

Known limitations

Some photographs are supplied by a third-party image library, and their descriptions are written by us. If a description doesn't match what you see, or misses something important, please tell us.

How to report a problem

If something on this site is hard to use, call us on (866) 418-5227, any time of day, and say it's about website accessibility. Tell us the page, what you were trying to do and, if you like, the browser or assistive technology you use. We'll record it, and we'll help you with your water heater question on the same call.